BDE Customer Continuity of Service


	Please complete the online Continuity of Service Form to provide us with some information about your business To ensure that the transfer of service to CIBER is as quick as possible, please complete the Continuity of Service Form. If you have an urgent service requirement, please contact Ian Robertson, Peter Robinson or the Marketing Dept on 0870 000 0204, quoting “BDE Service Transfer Request.”

	A member of our Sage Team will be in touch with you soon (unless you have an urgent service requirement, in which case we will respond immediately) Once we have your completed Continuity of Service Form, we will be in touch to discuss the way in which CIBER can work with you to meet your support needs without any disruption to your organisation. We will then pick up as much detail about your service history as possible, so that we can provide service continuity.

	A CIBER Sage product specialist will visit you to review your Sage Software Performance All of our Sage customers receive a regular software performance audits to ensure you are getting the most from your Sage software. This audit will enable us to better understand your business needs and deliver a better overall service in the future.

	You will be assigned a CIBER UK Account Manager We will introduce you to your new account manager and they will arrange a site visit to ensure that you are aware of the full range of IT services that CIBER can provide for your business. If you have an urgent service requirement, please contact Ian Robertson, Peter Robinson or the Marketing Dept on 0870 000 0204, quoting “BDE Service Transfer Request.”

Welcome to CIBER, the UK’s leading Sage Business Partner for Sage 1000 and Sage Line 500.

As a leading partner of Sage since 1988 we are more than equipped to provide you with continuity of service, based on the following criteria:

Experience and capability with the Sage Line 500 and Sage 1000 product that you currently use
Strong service track record recognised by Sage
Responsible for helping over 300 customers achieve successful installations
Financial stability - Operating in 18 countries, with more than 8,500 employees and annual revenue over $1.1 billion
7 UK Offices
With a team of over 100 people we have the personnel to cope with additional customers
An ability to support your network as well as your business software (and most other parts of your IT system)

As Sage has agreed to honour your Sage Annual Licence Plan (SALP) agreement, CIBER will provide you with CIBER helpdesk support.*

* Subject to a review of any contracts to ensure that we are aware of any non-standard arrangements, plus we will require your acceptance of our terms and conditions of service.